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How To Return An Item :
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7 days of your purchase.

1. Please email to request a return and we will assign you a unique RMA number (return merchandise authorization). Please include the reason for your return and the order or transaction number from your receipt.
2. Mail your returned item to address provided from your responded email with RMA number. Buyers are responsible for the return shipping costs unless an incorrect or defective product was shipped.

Damaged or Missing Orders: If you receive a damaged package, please take photos of your package. Then Email us within 3 days after the arrival and we will gladly handle all of the claim paperwork and help to get you a refund or replacement. Please email us immediately at

How To Choose a Proper Size Bed :
To figure out the right size of dog bed, When Your Pet Is Lying Down, measure your dog from the tip of her nose to the end of her tail, then add 5 inches to it. That should give your pup enough room to stretch out and relax in comfort.

How To Redeem A Discount code: 
When you are finished shopping, click on the Checkout button at the bottom of the shopping cart to get into the secured check out page. 
At checkout page, enter the promotional code and click the Apply button, you will see the savings will be deducted from your order total.
Then you can proceed to complete the order by Paypal , Amazon payment or fill in the shipping information for credit card payment.